Today, approximately 30% of a provider’s revenue is derived from patient payments (vs. 10% historically) and most providers are collecting less than 50% of post-adjudicated patient balances. As patient financial responsibility continues to rise, the ability to personalize and streamline the payment process is critical to achieving better financial results.
Millennia helps providers increase patient revenue recovery through our technology-driven Patient Payment Solution. This purpose-built solution helps healthcare providers exceed financial goals and delight their patients with a personalized payment process from pre-visit to final payment. Providers can increase patient payment revenue, lower administrative burden, and ensure patient satisfaction.
Our continual focus is on delivering the best patient payment solution in the industry. That requires ongoing innovation, particularly because patients now expect a retail experience from their healthcare providers.
We will be deploying artificial intelligence (AI) to better meet patients on an individual basis and our roadmap includes technology enhancements to make the payment process even easier for patients. For example, we will be enhancing our pre-visit functionality for both patients and our clients. Finally, our Customer Success team is evolving to ensure we deliver top-notch service to all our clients.