Company: Health iPASS

Headquarters: NASHVILLE, TN

Year Founded: 2013

1. What problem was HEALTH IPASS founded to solve?

Health iPASS identified two key gaps in Healthcare: most PM/EMR systems efficiently manage clinic operations but lack effective patient engagement tools, hindering the patient experience and office efficiency. Health iPASS addressed this by creating an intuitive interface for patient interactions, leveraging text messaging, email, portals, and streamlined check-ins, all seamlessly integrated with existing PM/EMR systems.

Traditional solutions collect payments post-treatment. Health iPASS revolutionized this by prioritizing payment collection early, often before the patient arrives. This approach improves cash flow and reduces administrative burdens, creating a smoother, more efficient process for both patients and providers.

2. How do you describe HEALTH IPASS' right to win in your market?

Health iPASS stands out in the healthcare market by delivering patient-centric revenue cycle and engagement solutions. With deep API integrations into major PM and EMR systems, we enhance efficiency without disrupting workflows. Our intuitive platform streamlines patient interactions improving the patient experience while reducing administrative burdens. With Health iPASS’ extensive proprietary in-house Healthcare only forms solution, we can handle all patient demographic and clinical in-take information via a modern browser-based interface that is responsive and scalable to virtually any device. Our relentless focus on the patient experience, commitment to operational efficiency, and financial optimization positions Health iPASS as a leader in value-driven healthcare solutions.

3. What are your key goals and definition of success in the next 12 months?

Health iPASS has launched an Indirect Sales channel, allowing third parties access to our APIs to integrate Health iPASS modules seamlessly. We are partnering with financial institutions focused on retaining healthcare clients amid industry consolidation of patient engagement solutions under large banks. In 2025, we aim to diversify payment options to boost patient collections and satisfaction. Planned enhancements include new ACH capabilities, medical bill payments through bank bill pay portals, patient lending, and cash acceptance for under/unbanked patients. These initiatives focus on offering patients their preferred payment methods, improving patient satisfaction and overall collections.